Privacy Policy

Last updated: 22 December 2025

Welcome to potterybynoor.com (“we,” “our,” “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website potterybynoor.com, as well as your rights and choices regarding that information.

1. Information We Collect

We may collect information about you in several ways:

a. Personal Data

Personally identifiable information, such as your name, email address, phone number, and other contact details, that you voluntarily give to us when you:

  • Register on the site
  • Subscribe to a newsletter
  • Fill out a contact form
  • Make a purchase

b. Non-Personal Data

Information that does not personally identify you, such as:

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and time spent on the site
  • Referring website

c. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to improve your experience, analyse site usage, and provide personalised content.  You can choose to disable cookies in your browser settings.

2. How We Use Your Information

We may use the collected data to:

  • Operate and maintain our website
  • Improve user experience and website performance
  • Send newsletters, marketing emails, and updates (you can opt out anytime)
  • Respond to comments, questions, and customer service requests
  • Process transactions or deliver requested services
  • Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent users’ personal information.  We may share data with:

  • Service providers that help operate our website (e.g., hosting, analytics, email delivery)
  • Legal authorities, if required by law or to protect our rights
  • Business transfers, in case of a merger, sale, or acquisition

4. Third-Party Services

Our website may use third-party services such as Google Analytics or social media widgets.
These third parties may collect data according to their own privacy policies.
We encourage you to review their policies before providing information.

5. Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.  However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent to processing
  • Object to certain uses of your data
  • File a complaint with a data protection authority

To exercise your rights, contact us at [email protected]

7. Retention of Data

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Links to Other Websites

Our site may contain links to third-party websites.  We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13 (or the relevant minimum age in your jurisdiction).  If you believe your child has provided personal information, please contact us so we can delete it.

10.  Making Purchases

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.  Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

📧 [email protected]
🌐 potterybynoor.com

Pottery By Noor Ltd

Registered Address:  International House, 66 Lavender Hill, London, SW11 5RQ